Amazon Prime Refunds Issued After $2.5 Billion Settlement with FTC

Amazon is starting to send out refunds to eligible Prime members after reaching a $2.5 billion settlement with the Federal Trade Commission. This comes after the FTC accused Amazon of misleading customers into signing up for Prime and then making it tricky to cancel their membership. But now, eligible customers can expect to see some money back in their pockets.

If you’re an Amazon Prime customer in the United States who signed up through specific enrollment pages between June 23, 2019, and June 23, 2025, and used three or fewer Prime benefits in any given year, you could be eligible for a refund of up to $51. That’s some welcome news for those affected by the misleading enrollment practices.

Payments began earlier this month and will continue through December. Eligible customers will receive an email from Amazon between Nov. 12 and Dec. 24 offering refunds through PayPal or Venmo. Don’t worry if checks are more your style, simply ignore the email and you’ll receive a check in the mail to your default shipping address. Just make sure to cash it within 60 days to avoid any issues.

For those who are eligible but not included in the automatic payment process, notifications will be sent out between December 24 and January 23, 2026. This settlement is a step towards making things right for Prime customers who were affected by Amazon’s questionable enrollment practices, so keep an eye out for that refund coming your way soon.