Amazon Prime Customers Eligible for Up to $1.5B in Refunds

Amazon is making headlines with a big settlement after a dispute over Prime subscriptions and cancellations. The Federal Trade Commission accused the company of misleading users into signing up for Prime and making it tricky to cancel. As a result, Amazon has agreed to refund up to $1.5 billion to customers and pay a $1 billion civil penalty.

In response to the accusations, Amazon defended its practices, stating that they’ve always followed the law and strive to make the Prime sign-up and cancellation processes clear and simple for customers. They also emphasized the value they provide to their loyal Prime members.

If you’re wondering if you’re eligible for a refund from the settlement, here’s the scoop: Customers who signed up for Prime between June 23, 2019, and June 23, 2025 may be eligible for a payment. Specifically, if you had trouble canceling your subscription or signed up through certain pages on the Amazon website, like the Universal Prime Decision Page or the Single Page Checkout, you could qualify for a refund.

Amazon has committed to making changes to their Prime enrollment and cancellation processes moving forward. Stay tuned to see what enhancements they make for Prime members in the future!